Support

The custom’s ideas or suggestions are very important to us. So don’t hesitate to contact with email.

  Support

If you have any general questions about Hickory or its products, please email to: hickorytech@hotmail.com. Don't forget to specify the product name in question.

Do NOT submit feature or press requests here! You can find the specific channels for these requests below!

  Bug report

There is no software without bugs. If you believe you have found one please submit a bug report to hickorytech@hotmail.com.

Please include the following information in your bug report you file:

  • Versions: product and OS version
  • Reproducible: how consistently the problem reproduces. For example, does it reproduce always, sometimes, or just one time.
  • Specific: relevant details to reproduce the problem including links, screeshots and the exact steps to reproduce the failure.
  • Crash: send us crash reports directly with the built-in crash reporting system of product. Please fill out the email field and provide relevant details in the comment.
  • Visual glitch: please attach a screenshot to your report in PNG or JPEG.

  General

If you have any general questions about Hickory or its products, please email to hickorytech@hotmail.com.